Introduction

This Fulfillment Policy outlines the terms and procedures associated with the delivery of services provided by Sendcrux Labs LLC. By accessing or using our services, you agree to the terms described in this policy. Our services are designed to facilitate seamless email communications for our clients through a cloud-based platform.

1. Fulfillment of Services:

1.1. Digital Delivery: All services offered by Sendcrux Labs LLC are fulfilled digitally and virtually. There are no physical goods involved in our service delivery.

1.2. Account Activation: Upon successful subscription and payment, users will receive a confirmation email with details on how to access and utilize the Sendcrux Labs platform. This process typically occurs instantaneously, but in rare cases, may take up to 24 hours due to technical or administrative reasons.

1.3. Service Features and Access: Subscribers will have access to all features included in their respective subscription plans. The scope of services, including email templates, analytics, and support features, will be as outlined in the plan selected at the time of subscription.

2. No Refund Policy:

2.1. All Sales Are Final: Given the nature of our digital services, Sendcrux Labs LLC maintains a strict no-refund policy. Once a subscription is initiated and access is granted, subscription fees are non-refundable.

2.2. Exceptions: Exceptions to this policy will only be considered under circumstances where the user is unable to access services due to issues attributable solely to Sendcrux Labs LLC, and reasonable attempts to resolve the issue have failed. Such exceptions are at the sole discretion of Sendcrux Labs LLC.

3. Customer Responsibility:

3.1. Accurate Information: Customers are responsible for providing accurate data during account setup and maintaining the confidentiality of their login details. Sendcrux Labs LLC is not liable for any disruptions caused by incorrect information.

3.2. Compliance: Users must comply with all applicable laws and regulations in their usage of our services. Sendcrux Labs LLC is not responsible for misuse of the platform or for legal liabilities arising from such misuse.

4. Service Reliability and Support:

4.1. Uptime Commitment: Sendcrux Labs LLC strives to maintain a high level of service availability. Any planned maintenance will be communicated in advance where possible, and we endeavor to minimize disruption during high-traffic periods.

4.2. Technical Support: Our support team is available [mention support hours] to assist subscribers with any issues or inquiries regarding our services. Contact information and support procedures can be found on our platform's "Contact Us" page.

5. Modifications to the Fulfillment Policy:

5.1. Updates and Changes: Sendcrux Labs LLC reserves the right to modify this Fulfillment Policy at any time. Users will be notified of significant changes via email or through notifications on our platform.

By using Sendcrux Labs LLC services, you acknowledge and agree to the terms outlined in this Fulfillment Policy. For any questions or clarifications, please contact our customer support team at [[email protected] or 313 462 0002].

Thank you for choosing Sendcrux Labs LLC for your email communication needs!

Company Information:1604 Idlewild Ave, Green cove Springs, Fl-32043, US